I notice that the amount of verbal abuse/threat is considerably higher than actual or attempted assault, and this gives me cause to think maybe JC staff are accusing people of threatening behaviour when they’re just reacting with horror/disbelief/astonishment at whatever the staffer has just told them. As in:
JC staffer: “I’m sorry Mr Spoon, but you haven’t applied for any of the sex worker jobs on Universal Jobmatch so we’re sanctioning you for three years.”
Spoon: “You bloody what?”
JC staffer: “Hostile behaviour! Call security!”