Train-operator-East-Coast

Well, duh. Everyone should know by now that privatisation isn’t about improving the service to the public.

It’s about taking funds away from the State and creating a profit for private investors.

No doubt Richard Branson is 100 per cent delighted with the East Coast Main Line.

Passenger satisfaction levels with the East Coast Main Line rail service have plummeted since the Government privatised the line, industry statistics show.

The service between King’s Cross, Yorkshire, and the North East had been run directly by the Department for Transport between 2009 and early 2015 – making it one of the few publicly-owned railways in the UK.

During its being run by the DfT the route returned hundreds of millions of pounds in surplus to the taxpayer and in its passenger survey as a last publicly-owned line achieved the highest passenger satisfaction level of any long-distance franchise – 94 per cent.

The Government has however since returned the line to the private sector, with Virgin Trains East Coast taking over management on 1 March 2015.

In its first National Rail Passenger Survey period back in the private sector, satisfaction with the line has fallen to 89 per cent, bringing it more in line with the UK’s other privatised long-distance railway lines.

Source: Passenger satisfaction with East Coast railways falls from record levels immediately after privatisation | UK Politics | News | The Independent

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