A parliamentary ombudsman took more than three-and-a-half years to complete an investigation into the government’s Access to Work (AtW) scheme, and then failed to make any recommendations for improvements, despite upholding more than 40 complaints.

The Parliamentary and Health Service Ombudsman (PHSO) finally published its long-awaited report into 60 complaints it had received about the scheme, which provides disabled people with funding to pay for some of the extra disability-related expenses they face at work.

But despite upholding or partially upholding 42 of the 60 complaints, the ombudsman claimed that by the time it had completed its investigation, DWP had taken the necessary steps to “put things right” and had “remedied the injustice suffered by people in the individual complaints we investigated and upheld”.

It concluded that there were “no new recommendations that we need to make to address the issues that were raised by these complaints”.

But the previous day, a far more detailed and up-to-date report – published by Inclusion London – had raised almost identical concerns about AtW and made it clear that there were continuing, deep-seated problems with the scheme

Source: Access to Work: Ombudsman faces questions over investigation


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