Boris Johnson isn’t the only Tory minister facing serious consequences for their actions this week. It’s looking bad for Work and Pensions Secretary Therese Coffey too.
Coffey has repeatedly refused to publish a DWP-commissioned report on disabled people’s experiences of the benefit system – so the Commons Work and Pensions Committee has given orders for its authors to provide a copy to Parliament, which will then be published.
The report, The Uses of Health and Disability Benefits was received by the Government in September 2020. The National Centre for Social Research (NatCen) had interviewed disabled people about their experiences of receiving PIP, ESA and Universal Credit.
The committee last month gave the Secretary of State one final chance to publish the report, which she herself admitted fell within the Government’s own protocol for publication.
But Coffey said she would not be reconsidering her decision.
Why not? It seems likely that researchers at NatCen, who wrote the report, found that people on disability and other health-related benefits were overwhelmingly negative about their experience of the system under Tories including Coffey and her forerunners, going right back to Iain Duncan Smith.
NatCen has been ordered to provide a copy of its report by January 27.
“After repeated obstruction from the Secretary of State to keep from public view a piece of work that falls within the Government’s own protocol for publication, we have reached the end of the road,” said Work and Pensions Committee chairman Stephen Timms.
“We would have much rather the DWP had done the right thing and published the report itself, so it is with regret that we must now take the highly unusual step of using our parliamentary powers to obtain a copy from NatCen and publish it ourselves.
“We have been forced to do this to ensure that the reality of disabled people’s experiences of the benefits system can see the light of day.”
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Habitual cruelty: the Department for Work and Pensions.
The Department for Work and Pensions is refusing to pay compensation to sick and disabled benefit claimants who were given the wrong payments after being moved to Employment and Support Allowance.
The injustice affects 118,000 people who should have received payments based on their income but instead received them only based on their National Insurance contributions.
It was revealed in the case of “Mrs U”, whose payments were cut by £80 per week – and stayed that way for five years.
Her payments have since been rectified, and the whole of the underpayment repaid to her – along with £7,500 in compensation ordered by the Parliamentary and Health Service Ombudsman.
Now the same ombudsman has protested after the DWP agreed to make back-payments to 118,000 other claimants affected by its error – but not to pay them any compensation.
Ombudsman Rob Behrens said: “We don’t know how many more Ms Us there are out there.
“That is why I urge the DWP to allow people affected to claim for compensation in recognition of its error and the potentially devastating impact it has had on people’s lives.”
The DWP said it will not pay “blanket” compensation to all 118,000 people it wronged.
Instead, it said it will consider claims by people who contact it through various helplines that have been set up – or who go through the department’s labyrinthine complaints process.
It’s not good enough. And This Writer wonders how many people died before they could claim the back-pay or the compensation – or because they did not have this money.
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Therese Coffey: it seems she’s been too busy having a good time (in line with many of her Cabinet colleagues, we’ve learned) to publish a report on the quality of her work as it relates to people with disabilities who claim benefits.
Tough luck, Therese!
The Tory Work and Pensions Secretary has been sitting on a report on how claimants are affected by the way she runs disability benefits – presumably because it is damning, even though (allegedly) watered-down.
The benefits concerned are those received by people with long-term illnesses and disabilities: Personal Independence Payment (PIP), Employment and Support Allowance (ESA) and Universal Credit (UC).
Well, she won’t be able to warm her backside on it for very much longer because the Commons Work and Pensions Committee, sick of waiting for her to pull her finger out, has given her an ultimatum.
It is: publish the report by January 11 or we will publish it in spite of you.
The report falls within the government’s protocol for publication so there really is no legitimate reason for any delay.
Committee chairman Stephen Timms (Labour) said:
The Secretary of State has consistently failed to give the Committee a good reason why this piece of research should not be made public. She even admits that it falls within the Government’s own protocol for publication.
The continued refusal to publish the results of the research, as promised to the participants who gave up their time, will do further damage to disabled people’s trust in the Department—which is already in short supply.
The Secretary of State now has a final opportunity to think again and publish the research. If not, the Committee is firmly agreed that we will be left with no choice but to publish the report ourselves.
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The Department for Work and Pensions is stalling for time to bury important information on the way its benefit regime treats recipients – again.
It is now six years since I won my battle for the DWP to honour a Freedom of Information request on the number of people who have died after being denied ESA (thousands within two weeks; they hadn’t bothered to collect information beyond that time limit) – and still its officers obstruct requests.
Currently the DWP is refusing website Benefits and Work‘s request to see a report on 120 claimants’ experiences of receiving Personal Independence Payment, Employment and Support Allowance and Universal Credit.
The department is also refusing to allow the Commons Work and Pensions committee to see the report, even in complete confidentiality, raising questions over what ministers are trying to hide.
It seems even the interviewees themselves have not been allowed to see the report, which leads This Writer to question whether its information is accurate. Disability News Service has suggested that it isn’t, after being told by a whistleblower that, after the first draft was produced, ministers told the authors to cut the number of references to “unmet needs” and delete some analysis.
I tend to agree with Charlotte Hughes, who reported on this in her blog The Poor Side of Life:
So even the diluted final version of the report is apparently too scandalous to see the light of day.
From years of past experience we know that the DWP don’t put the needs of disabled people first or even anywhere. Their target is to force people into work regardless of them actually being able to do so.
In the past I’ve seen disabled people forced onto Universal Credit by deception and then forced onto DWP courses with the aim of getting them ‘ready’ for work.
We can’t let the government and the DWP get away with ignoring report requests and also implementing rules that are at best cruel.
We need to remember that the government and the DWP are masters of deception and we must continue to see past their lies. There’s more of us than there are of them and I alongside others will continue to hold them accountable for their actions.
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With the DWP trying to hide a potential harm to people with long-term illnesses or disabilities, or who are unemployed, all social commentary sites have a responsibility to keep the facts of this matter within the public gaze, which is why I am publishing this information.
Please feel free to pass it on to as many people as possible – either by sharing this article or by referring to the information in conversation, should you get the opportunity.
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Distractions, distractions: the Tories love them and try to cause as many as possible.
Even while the fuss over the Downing Street Christmas party last year is embarrassing for them, it means you may not have noticed other harms they are inflicting on sections of the population.
For example: the Department for Work and Pensions.
1. It seems the government is quietly pushing through proposals to change the assessment of Personal Independence Payment (PIP) – the main benefit for people with disabilities – even though it only put them out for consultation a short while ago.
The plans to expand the Special Rules for Terminal Illness and to remove the proposed 18-month minimum award period for people receiving PIP were part of a Health and Disability Green Paper and the government ran a consultation on them that ended on October 11, just two weeks before they appeared in Chancellor Rishi Sunak’s Budget statement as schemes that will definitely go ahead.
The Tory government expects to save £70 million over three years by doing this.
Labour has demanded clarification, smelling another Tory stealth cut. And it is true that the plans will have an impact on people with protected characteristics, so Sunak needs to explain why they are not mentioned in the ‘Impacts on Equalities’ section of the Budget.
Of course, it is entirely possible that the impact in this instance will be a good one.
The proposal is to replace the systems that are being cut with “better triaging of cases and testing a new Severe Disability Group”.
While the DWP has a poor history of doing anything “better”, the plan for a “Severe Disability Group” is now quite well-known and would put people with progressive, lifelong conditions into a group where they would never have to face reassessment for the benefit.
It is entirely possible that the whole of the £70 million projected saving would come from this change. This Site – and others – has spent years pointing out that the DWP spends more on constant reassessments that try to find ways to exclude people with disabilities from the payments that make their life worthwhile than it would if it left them alone.
It may be that the government has actually listened for a change and is doing the right thing for once.
I know – it’s a slim chance. But watch this space.
2. Sadly the reliability of any evidence provided by the DWP on proposed savings comes into serious doubt when one learns that the department withheld evidence that the work capability assessment, used to determine whether people are eligible for sickness benefit Employment and Support Allowance (ESA), was linked to 590 suicides:
“…the programme to reassess people on incapacity benefit through the WCA was linked to 590 suicides in just three years.” How anyone can believe our benefits system is fit for purpose or not designed to harm, is beyond me. https://t.co/ptMoNmQj0f
Dr Paul Litchfield said: “If I had had that evidence available to me, or indeed been told that it was there – you can only ask for stuff if you know that it exists… I would certainly have looked at it and taken it into consideration.”
The information includes secret DWP reviews into benefit-linked deaths and two reports sent to the DWP by coroners aimed at preventing future deaths of claimants.
The revelation suggests that the DWP deliberately tried to prevent its reviewer from suggesting changes that would have saved lives.
3. Dr Litchfield also criticised the DWP as “odd” because, while it accepted his recommendations on policy, the operation side of the department continually and consistently dragged its feet when he proposed changes:
He said he believed the government department was stalling – waiting for the next review, with a different set of proposals, to come along so it wouldn’t have to change anything.
But how far can we trust him on this?
He said the government should develop a new assessment, based on the discredited biopsychosocial (BPS) model of disability. It already is.
This is the idea that the illnesses that prevent people from being able to work are all in the sufferers’ minds, and that they were perfectly capable of having jobs. This in turn led to the “scrounger” and “skiver” lies put about by the Tory and Liberal Democrat coalition government of 2010-2015.
It is important to remember that these beliefs informed New Labour policy on benefits when that party was in charge of the DWP. Current shadow Home Secretary Yvette Cooper, as Work and Pensions Secretary under Gordon Brown, enforced rules that docked assessment points from amputees if they could lift objects with their stumps, while she said claimants with speech problems who could write a sign would receive no points and deaf claimants who could read such signs would have no points for hearing loss. Anybody with mobility issues would be assessed using “imaginary wheelchairs”. She also removed half the mental health descriptors from the assessment, hugely increasing the possibility of suicides if the benefit was withheld.
Dr Litchfield said a new, independent reassessment of the benefit was long overdue. This Writer agrees – but this gentleman and his ideas should be kept very far away from it.
4. Underlying all of this is the question of whether the DWP has a duty of care to benefit claimants.
The department has denied this for many years, so it was welcome to learn that PIP review Paul Gray believes this duty is implicit in all of its work:
But This Writer strongly disagrees that it is a “learning process”. The UK government has been providing benefits to people for many decades now and should be entirely capable of showing proper care for their well-being.
The fact that thousands – possible tens of thousands or indeed hundreds of thousands – of people have died after being denied DWP benefits suggests that there was a failure of care, and that this was a political decision.
5. What are we to conclude from all of the above?
It can only be that the Department for Work and Pensions is a chaotic dis-organisation that fails to uphold its duties properly, with the result that many thousands of people have died who should have been receiving the benefits, and the respect, that is due to them.
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The government has changed the address of some Department for Work and Pensions benefits departments so it is now impossible to track correspondence with them.
This is potentially hugely harmful to benefit recipients as they often must rely on tracking information about (for example) items sent by recorded delivery to be able to prove that DWP officers have received them.
We – and I certainly include myself among those who have experienced this – know that items that are not sent so they can be tracked are often “lost” – and, again, I put the word “lost” in quotation marks because my belief is that DWP officials deliberately lose them.
So this…
The new address for Attendance Allowance submissions is “Freepost DWP Attendance Allowance”. No postcode. That is all very well, but a client of mine tried to send an application “recorded delivery” or “signed for” and was told by the Post Office this was not possible without a postcode. My naturally suspicious mind wonders if this is deliberate by the DWP so that people cannot prove that they have had documentation delivered to the DWP.
… suggests to me that the DWP is hoping to “lose” many more items of correspondence in order to cause much more of the kind of frustration that leads to the deaths of benefit claimants.
Has anyone in receipt of other benefits been told they can’t track post any more?
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This is extreme, even for the Department for Work and Pensions.
It seems there are moves to toughen up the sanction system for people on New Style Employment and Support Allowance and Jobseekers’ Allowance, even though sanctions were only introduced a few days ago.
The DWP has a new watchdog organisation, the Social Security Advisory Committee (what happened to the Bonfire of All The Quangos?) that reckons the system isn’t harsh enough.
Apparently it is possible for people to claim both Universal Credit and JSA or ESA – but if they are sanctioned, it can only be applied to UC.
This means that such claimants would be in a better position financially than people on only one of the benefits; if the sanctioned amount was more than the value of the UC element of benefit payments to a particular claimant (it could be zero), then the total sanction could be as low as zero.
The SSAC wants the penalties to apply to both benefits that are being claimed.
Considering the arbitrary nature of the sanction system, This Writer considers the current situation to be a valuable protection for claimants. We have all heard horror stories about people who were sanctioned and subsequently died because the DWP got its decision wrong.
It seems the problem lies in the fact that sanctions are decided on the advice of a DWP work coach – a single civil servant – whose attitude to the job may vary between very extreme positions, depending on who it is.
Work coaches are supposed to help claimants write a “claimant commitment” that sets out their obligations as claimants of the state payments.
The commitment should be accessible, clear, tailored to the claimant’s needs and the state of the local labour market, and agreed by both the claimant and the DWP, and claimants should be properly informed.
In fact, research has shown that some work coaches aren’t using their discretion fairly or reasonably and opt for generic, rather than tailored, actions. Some work coaches were found to be copying and pasting actions from a shared document which had become standard in their local Job Centre.
There were examples of lone parents not being informed of their right to reduced work searches, and re-assessment interviews lasting just 10 minutes.
If brutal sanctions are applied to people on two benefits, on the say-so of the people responsible for such abuses of the rules, then hideous injustices may result.
Suggested examples include sanctions being applied to elderly disabled claimants now looking for work in their 60s and suffering poor health. How would they survive if their work coach turns out to be a “power maniac who enjoys putting the disadvantaged down”?
Ministers have not (yet) approved any suggested changes but we all know the DWP’s reputation for bloodthirstiness. How long will it be before this new opportunity to cause misery is seized?
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Sanction centre: people on New Style ESA and JSA are about to be hit by the most arbitrary and unreasonable process ever foisted on large numbers of the public by a cruel government – the DWP’s sanctions regime.
The Department for Work and Pensions has decided that people on New Style Employment and Support Allowance, and Jobseekers Allowance, have life too easy.
So the DWP has introduced sanctions for those benefits. They came into effect on November 3 – did anybody notice?
The DWP says the rule change means that New Style JSA and ESA claimants who do not meet the responsibilities agreed in their Claimant Commitment, without having a good reason, will lose some or all of their payment.
But those with experience of how sanctions work in other benefits will know that claimants are likely to face unreasonable demands from the DWP that will be followed by a loss of benefits.
Sometimes they may be informed that their benefits are being sanctioned for transgressions that they have not committed or for failing to attend interviews to which they were not invited.
They may also be sanctioned for failing to attend interviews, even if they have provided good reasons. Being admitted to hospital – and therefore unable to communicate with the DWP – is never accepted as a good reason.
Of course, the DWP has not mentioned this. Its statement said: “As is the case for Universal Credit claimants, if someone in receipt of new style JSA and ESA fails to do what they have agreed to in their Claimant Commitment without good reason – such as having or caring for a child, or a change to a health condition – their payments may be reduced for a set period.”
This is particularly amusing – in a bitter way: “Sanctions are only applied as a last resort when a claimant is not engaging with the commitment they have made. If someone disagrees with a decision they can ask for it to be looked at again.”
Experience suggests that sanctions are less likely to be applied as a last resort than as a first response – especially if you are claiming ESA.
Of course it is entirely possible that the DWP will actually police its new system fairly…
But This Writer will believe it when I see it. I may have a long time to wait.
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This is a good question – triggered in This Writer’s mind by a reference to a different case.
Please read the following Twitter thread, which was prompted by a tweet referring to the death of DWP benefit claimant Philippa Day:
@NorwichChloe I have a petition with over 250,000 signatures and a group with over 3,500 ppl on Facebook who can tell you that THIS. IS NOT. AN. ISOLATED. CASE. My own daughter was bullied by an ATOS Inspector, who also tried to intimidate me. 1/ https://t.co/1IsCmDTAxq
3/ @NorwichChloe WHY, WHEN IT COSTS THE GOVERNMENT MORE MONEY TO CARRY OUT REASSESSMENTS are you still reassessing lifelong Disabled people and Terminally ill people??? All you're doing is PERSECUTING, DEMONISING AND DISCRIMINATING AGAINST THEM.
Yes, why does the DWP force people with incurable or terminal conditions to prove that they still have a lifelong disability or are still dying?
Reading those words, I thought about Jodey Whiting. She had a number of disabilities, including scoliosis which – as far as I can tell – is an incurable condition that requires constant treatment for the length of the sufferer’s life. If untreated, it could be life-threatening.
So it was pointless to demand that she attend a work capability assessment, because it was impossible for her condition to have improved. It could only worsen.
There is an argument that a WCA could take place to ascertain whether a claimant’s payments should increase – but that cannot be used as justification in Ms Whiting’s case because her benefits were stopped.
The DWP’s Green Paper on Disability, released in July this year (2021), acknowledges that it is pointless to keep reassessing people with lifelong and/or terminal conditions and proposes the creation of a Severe Disability Group (SDG). People put in this group would not have to face reassessment.
If the DWP is admitting that it is unreasonable for people with lifelong conditions to face constant reassessment now, then it would also be unreasonable to suggest that they should have faced constant reassessment in February 2017, when Ms Whiting took her own life.
Strangely, this does not seem to have been considered by the High Court when it rejected an appeal for a second inquest into Ms Whiting’s death, last month (October).
I wonder why the court did not consider that the absence of necessity for the assessment that led to Ms Whiting’s benefits being cut was a material consideration in her case.
There’s now a second appeal for another inquest. Perhaps the point could be made this time around?
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There are many kinds of torture – not just physical but also psychological.
This Writer has to ask whether the Department for Work and Pensions used psychological torture on a disabled benefit claimant by its own failures to carry out its duties properly.
DWP officers had left the claimant to be supported by an elderly, disabled parent – his appointee – who also needed daily carers and meals delivered.
Departmental guidance states that they should have found another appointee – but they did not do so. Why not?
Instead, the claimant’s ESA and PIP were repeatedly stopped due to failure to attend assessments, because letters were sometimes sent to the claimant’s address and sometimes to his parent’s.
The benefits were restarted after interventions – but the DWP has apparently lost the evidence showing why the claims had been restarted.
There are supposed to be safeguarding procedures to protect vulnerable benefit claimants but – as we discovered after the death of Jodey Whiting – nothing has been done to encourage officers to follow them.
In this case, the DWP repeatedly failed to follow its own safeguarding procedures, despite the fact that officers knew the claimant was vulnerable.
In addition to physical health problems, this claimant had severe depression. At one point, a sibling contacted the DWP to say that the claimant’s GP had sent them for psychiatric assessment due to a deterioration in their mental health.
The sibling explained that they had been to the claimant’s house and found unopened post and said they weren’t fit for a PIP assessment, but another such interview was arranged – by letter.
The result was predictable: the claimant didn’t answer the door and their PIP was stopped. The same also happened in relation to their ESA claim.
The claimant died – underweight, “unkempt and dirty” – after having been denied ESA for three months and PIP for three weeks.
His parent had been providing cash for food, even though that person had their own care package, meals prepared and carers attending daily.
The claimant’s sibling complained to the DWP and the government department made a payment of ESA arrears and £3,000 of backdated PIP.
Unsatisfied, the sibling took the matter to the Independent Case Examiner, who ruled that a further payment of £10,700 in PIP be paid to the claimant’s estate and a consolatory payment of £2,500 to the family.
And a fat lot of good it dead the deceased man!
But think how much the DWP saved; one-off payments totalling £16,200 – which included arrears, remember – is much less than might have been handed out if the claimant had remained alive.
So I have to ask: did DWP officers deliberately push this claimant to death?
They knew he suffered from severe depression but chose to mess him around.
Brown envelope phobia is a known phenomenon in which depressed people avoid opening letters from the DWP – so they sent him letters that they knew he would never read.
They deliberately failed to find a new appointee, and sent important notifications to the claimant’s former appointee – knowing that he would not be able to read them.
Another known behaviour of depressed benefit claimants is aversion to confrontations with DWP-appointed benefits assessors; they believe (justifiably, as many documented cases show) that they’ll be cheated out of payments.
But these DWP officers still sent an assessor to this claimant’s address anyway. Is it really credible for them to say they did not expect what happened?
Or were they deliberately inflicting psychological torture on a man with severe – mark that: severe – mental health problems?
To This Writer, the evidence is clear: the problem at the DWP is systemic – people there are encouraged to ignore their duty of care to claimants.
But with the Court of Appeal refusing to allow another inquest in the case of Jodey Whiting, it seems impossible to bring the evidence needed to prove it into the light of day.
Is the whole of the UK’s benefit and legal system rigged to push vulnerable people to their deaths and then hide the facts, simply because they happen to be sick and/or have a disability?
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