Did you know HMRC employs a private contractor to cut off people’s tax credits?


Of course the Conservative Government can’t get tax credits right – anyone who has experienced the system will know exactly what the score is there.

This Writer wasn’t aware HM Revenue and Customs were so lazy that they employed a private contractor to cock it all up for them, though.

Poor workers are being denied tax credits for months on end – forcing some to go without food, a senior Labour MP has claimed.

Frank Field blamed mammoth waiting times at HMRC and its private contractor for leaving some of Britain’s neediest in the breach.

Bosses say tax credits are only stopped if a claimant takes more than 30 days to reply to a letter about a change of circumstances.

But Mr Field, the chairman of the Commons Work and Pensions Committee, claims his constituents have waited up to 15 weeks without being told why they were cut off.

Figures he obtained say HMRC takes 64 days – on average – to complete each “intervention” from the first letter to the final result.

It takes longer – 91 days – for interventions to be processed by HMRC’S tax credits contractor Concentrix, which deals with different types of cases.

Source: Poor workers ‘denied tax credit for months’ forcing some to go without food – Mirror Online

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6 Thoughts to “Did you know HMRC employs a private contractor to cut off people’s tax credits?”

  1. John

    Yeah, Concentrix are the company that had accused some people of being in relationships they weren’t in ! And they were expecting people to prove it too !

  2. Dez

    Contractors contractors that’s all they know. The pay structures of these companies is driven by their profit and shareholders therefore eventually you end up with pathetic services by underpaid, overworked employees who usually do not give a ####. You get what you pay for…..very basic commercial learning. The fact is it pees everyone off who are actually their customers but are not treated as such. Normal Government tactics in trying to reduce their pension exposure by outsourcing to third parties as much as they can.

  3. Yes, Concentrix, yet another no-mark American outsourcing outfit so beloved of the Tories. Don’t we have enough of our own incompetent outsourcing companies?

  4. Tweeted @melissacade68

  5. Eve N Wilder

    HMRC are also using Experian (https://www.google.co.uk/search?q=experian&ie=utf-8&oe=utf-8&gws_rd=cr&ei=gDitVqGGA8jpaqe0tdgP) to verify IDs for tax returns. Nice. Oh, and leaving cookies from the Cabinet Office on your computer, too.

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