In fairness, a spokesperson for the department has apologised for the behaviour of a man known only as “Chris” (why don’t they tell us their names in full at the start of the conversations?) but this only takes us a certain distance.
How does anybody know that disciplinary action has been taken?
After all, it’s not as though this is the first time a perfectly decent citizen, acting well within their rights, has been verbally abused by a DWP functionary.
It seems more likely they are encouraged to see if they can get away with it – to put people down.
How many others have had the same treatment – and were so intimidated they didn’t dare call again?
A dementia sufferer was called a “f*** pig” by a government employee when she couldn’t remember the date of her wedding.
Former NHS worker Janine Clark, 63, has Wernicke-Korsakoff Syndrome, which causes her severe memory loss … and can lead to her getting confused.
But when she rang the Department for Work and Pensions (DWP) to inquire about pension credits and alert them to her condition she says she was verbally abused when she struggled with the security questions.
Her furious husband Roger, 55, blasted the sneering employee and said he wouldn’t be able to provide their wedding date off the top of his head either.
“The civil servant told her, ‘we’ll give you one more go’ and Janine still couldn’t remember and that’s when he said, ‘ehh f*** pig’, before hanging up the phone.
“He couldn’t grasp the fact that Janine couldn’t answer questions off the cuff like he expected her to.”
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