‘Tailored support for the disabled’ at the Job Centre? Nonsense


In [a] recording [in the original article – link below], an adviser at a north London jobcentre actually tells me that advisers at this jobcentre can’t give extra jobsearch help or support to the disabled claimant I’m with.

The adviser doesn’t try to pretend otherwise. He says that the jobcentre can’t help this disabled man, because there are no Disability Employment Advisers at this jobcentre now (DEAs are advisers who are meant to have additional skills and time for disabled benefit claimants).

Nobody else at the jobcentre can give the man extra support. The adviser said that the man’s only choice was to move jobcentres to one that does still have specialist disability advisers. That was the end of that.

So much, I thought, for the DWP’s claims to me by recent email that disabled benefit claimants can expect “tailored support specific to their individual needs,” at jobcentres.

These DWP claims of “tailored support” for disabled JSA claimants are rot as far as I’m concerned – as great a lie as the DWP’s use of fake benefit claimants and quotes in leaflets.

It seems to me that when the DWP talks about “tailored support” for disabled claimants at jobcentres, the DWP pretends to offer a service that it does not.

Source: More jobcentre recordings: We can’t help disabled claimants at this jobcentre. You’ll have to go elsewhere | Kate Belgrave

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12 thoughts on “‘Tailored support for the disabled’ at the Job Centre? Nonsense

  1. AndyH

    I remember somebody on face-book updating their status about their ‘tailored support’. It was something like “2.00PM – is arriving at the job centre” “2.05PM is leaving the job centre”.

    The tailored support is just smoke and mirrors – to justify taking away benefits and to hammer home the biosocialphysobabble model.

  2. David Anthony Penson

    Surprised ? I think not, here in Bracknell we have a farce being played out on an almost Daily basis ; Since the Job Centre sacked their only available lip reader/ sign language reader’ those claimants who have no hearing have to go through the indignity of passing pieces of paper between themselves and their so called advisors with written messages, as nobody in the building can understand sign language ! I am left wondering why nobody is speaking up for these people but then again the disabled have always been easy pickings .

  3. John.

    My last appointment at the “job” centre, over a year ago now, involved me telling them that I’d been placed in the support group.
    The look on “my personal adviser’s” face was priceless, a look of real disappointment washed over her. I dread to think what she was disappointed about but during the conversation described my difficulties, medical needs and asked her what support or help I could expect from the support group…. a brief awkward silence ensued followed by her saying “nothing”.

    In my experience these places, whether the staff mean well or predominantly not, are not fit for purpose.

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