Reblogged on request from a reader:
Vital letters that tell disabled people they have to transfer to the government’s new disability benefit are being lost in the system, leading to them losing financial support for months on end, according to a whistleblower.
Rebecca*, who has asked to remain anonymous, works for Serco, the company paid by the Department for Work and Pensions (DWP) to run the helpline that deals with all new claims for personal independence payment (PIP).
Rebecca has told Disability News Service (DNS) that she believes the missing letters are probably the result of the “appallingly bad” PIP CS software designed for DWP by another private sector outsourcing giant, Hewlett Packard Enterprise (motto: Tomorrow Belongs to the Fast).
Her evidence backs up the testimony of Patricia Sadowski, a single mother with six-year-old twins, who told DNS last week how DWP stripped her of her disability living allowance (DLA) – which she had been granted through a lifetime award – after missing the deadline to apply for PIP.
DWP has told Sadowski that it sent her a letter last November, telling her she had just 28 days to make a PIP claim, and then another letter six weeks later, three days before Christmas, to remind her that if she did not put in a PIP claim her DLA would be terminated.
She says she did not receive either of the letters. Her DLA was then stopped when she failed to submit a claim for PIP.
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