The computer system used for new personal independence payment (PIP) claims has crashed twice in a week, just days after the Department for Work and Pensions (DWP) insisted it was “working as it should”.
On both occasions, last Wednesday (11 May) and Monday this week (16 May), the system – designed and maintained by IT giant Hewlett Packard Enterprise (HPE) – was down for more than 24 hours.
The system has now crashed twice just as DWP has been sending out 16,000 letters telling existing claimants of disability living allowance (DLA) that they need to apply for PIP.
The 11 May crash was apparently due to the CAMlite software used across DWP as part of the move towards universal credit – although DWP’s press office has so far failed to confirm any details about CAMlite – while this week’s malfunction seems to have been caused by problems with the PIP CS software designed specifically to deal with PIP claims.
DWP has been unable so far to say whether HPE is responsible for designing both CAMlite and PIP CS.
Despite the system crashing twice in less than a week, at a crucial moment in the reassessment process, Justin Tomlinson (pictured), the minister for disabled people, has invited ridicule by instructing his spokesman to continue to describe the problems as “technical glitches”.
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