The Criminal Injuries Compensation Authority is not well known but for those who suffer serious injury it is vital to ensure they receive some compensation for an injury that is no fault of their own. They include British victims of terrorist attacks including recently those injured in Paris and Tunisia and the families of those killed.
Most of its payouts are routine based on a tariff which was already reduced to save public money by Chris Grayling when he was justice secretary.
But for 10 per cent of claimants their cases are complex and they need a detailed assessment by Whitehall staff. It is these that have gone wrong.
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