Sue Jones strikes again, doing what the Tories clearly hoped nobody would: Actually reading the data underpinning their DWP ‘satisfaction survey’.

Also known as the Department for Work and Pensions Claimant Service and Experience Survey (CSES), the document was said to have shown that most claimants were satisfied with the treatment they received.

Ms Jones has already raised issue with this, pointing out that people who were refused benefit were not asked to take part in the survey, and that those who did take part – being in receipt – may have responded more positively in an effort (conscious or subconscious) to ensure that they continued to receive it.

But she also found that claimants were saying difficulties and problems were not being resolved.

Half of ESA claimants said they weren’t satisfied with the procedure for resolving issues, while 53 per cent of JSA claimants and 57 per cent of those in receipt of PIP were unhappy.

In a tweet, Ms Jones stated: “This wasn’t mentioned either in the survey report. I found it tucked away in the excel data tables. The DWP are not rectifying mistakes or addressing problems adequately.”


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