If this is how Boris Johnsons’s test and trace system works, no wonder he’s self-isolating
If you still think the Johnson government is doing a good job fighting Covid-19, you need to watch Channel 4’s Lockdown Chaos now.
The programme by the channels Dispatches team went behind the scenes at Randox, one of the private companies selected by Boris Johnson’s privatisation-crazy cronies.
You’d think this place must be the best testing facility in the world, after Johnson’s insistence that his government would have a “world-beating” test-and-trace system, earlier in the year.
Not a bit of it!
According to Channel 4’s report on the programme, its undercover footage includes:
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The Dispatches reporter being told that used tests sent to to Randox for analysis are sometimes not unpacked properly and accidentally discarded with cardboard packaging waste. An expert who viewed the footage and has run an NHS pathology lab for 10 year said that not only does this mean people not getting their test results, it would present a contamination risk to waste handlers. He added, “We would be shut down if we performed that way.” Randox responded to Dispatches, saying there has “never been an issue of samples being mistakenly disposed of”. Staff are adequately supervised and instructed on the need to ensure “samples are correctly processed”.
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Evidence that one particular type of red-lidded test sent to Randox frequently leaks and has to be voided meaning no results are available. Randox is aware the red lidded tubes are “more likely to leak” but say they do not manufacture them. They say they “raised this concern” with the Test and Trace programme coordinators in August. The DHSC told Dispatches on Saturday that they have “started UK-based tube manufacturing with these tubes designed to minimise leakage.” These “will be in place across all Lighthouse labs and will mitigate against void results.”
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During the undercover operation, the Dispatches reporter discovers that although leaking samples are often spotted whilst still in their plastic bag, this is not always the case. He finds that leaks from tests can spill over the gloves of employees and is told by one staff member that his gloves aren’t always thrown away but sprayed down with disinfectant. During his time in the lab, he was told to place leaking samples – whether loose or still inside their bags – into a cardboard box. Randox says a leaking tube “is not removed” from its bagging “under any circumstances,” so claim there is “no cross contamination.” An expert told Dispatches that this way of dealing with leaking tubes shows a “cavalier approach to safety” and could lead to cross contamination and potentially wrong test results. Randox say the boxes are disposed of as “clinical waste” and there is “no cavalier approach to safety.”
- Once used tests are received by Randox and unpacked, they are wiped with a cloth which is occasionally sprayed with disinfectant. Undercover footage shows the tubes being freely mixed together with other test tubes in a cardboard tray. Experts who have viewed this footage believe this process risks cross-contamination of test samples. Randox denies this, telling Dispatches there is “no cross contamination.” Samples are “not mixed together” but “immediately placed in an upward position on a rack”
- The Dispatches reporter is told that Randox’s high-paying “VIP” clients, some of whom are from the rugby and travel sectors, are being given “priority” over some other tests. Randox denies VIP tests are given priority, saying it “does not prioritise private clients” under any circumstances and denies that “VIP” tests delay the processing of other tests.
- Samples from England may take twelve hours or more to arrive at the Randox laboratory in Northern Ireland. Unpacking of large shipments may take more than a working day, and sometimes more than 24 hours. Randox, which has no control over travel times to the laboratory, says it consistently “meets the agreed turnaround times,” and processes samples mostly within 24 hours from receipt.
- The Dispatches reporter is told that samples are colour coded according to a traffic light system based on how long it is since the sample was taken. Randox told us green is up to 38 hours, amber up to 77 and red up to 114 hours – nearly five days.
There’s a lot more information in the C4 News article (link below). The effect on the public who use the social media has been galvanising:
Shocking revelations on #Dispatches about the failures of outsourcing the coronavirus test, track and trace system.
This system has failed and put people's lives at risk.
It's time to kick these private companies out of the system, starting with Serco. https://t.co/F7ZRLTKfpw
— We Own It (@We_OwnIt) November 16, 2020
Channel 4's #Dispatches is exposing the absolute catastrophe that's been unleashed by the government privatising the response to coronavirus.
This pandemic of privatisation has put people's lives at risk and undermined our fight against the virus. pic.twitter.com/tOpgVjZD2g
— We Own It (@We_OwnIt) November 16, 2020
Deloitte. Serco. Sitel. Randox. DHL. G4S. Palantir. Sodexo.
All these companies and more are involved in the test, track and trace system.
All of them have an utterly disastrous record.
It's time to kick every one of them out of the system. Now. #Dispatches
— We Own It (@We_OwnIt) November 16, 2020
Basic laboratory health & safety standards not being followed in a room that looks mor like an adapted office than a laboratory. Surely we've got loads of good laboratories and we'll trained, experienced lab staff across the UK. Absolutely terrible. #Dispatches
— Marcus (@Elmhart) November 16, 2020
#dispatches As an NHS Biomedical Scientist working in hospital labs I can assure you that our working practices are far more stringent and inspected than the disgraceful practices at Randox. Am utterly appalled at the footage. #SercoTestandTraceShambles
— Andrew Fidler (@andfid) November 16, 2020
This last tweet leads us to ask why the work was outsourced to cowboys.
Watching Channel 4 #dispatches tonight is beyond shocking. This government has risked people's lives over and over again throughout this pandemic by clinging doggedly to the ideology of privatisation and outsourcing.
Words can't describe just how pernicious this is.
— Chris Jarvis (@chrisjarvisdiy) November 16, 2020
Ah yes – that will be the answer.
Serco refused to tell #Dispatches who they further outsourced Test and Trace to.
This is public money. Our money.
This is a scandal#Dispatches #Outsourcing #Scandal
— Keep Our NHS Public (@keepnhspublic) November 16, 2020
The revelations from C4 Dispatches about failings in test and trace by Randox, Serco, sub-contracted companies and the role played by Harding, Hancock, and the PM are breath-taking. It amounts to criminal negligence, pure and simple.
— Anthony Costello (@globalhlthtwit) November 16, 2020
The backlash has been overwhelming, the condemnation universal.
And what is the Tory government doing about it?
Channel 4's #Dispatches is exposing the catastrophic performance of private companies involved in the test and trace system.
As revealed here 👇 Randox has already been handed new contracts despite this disaster.
These companies MUST be kicked out now.https://t.co/LgkfaRPGEp
— We Own It (@We_OwnIt) November 16, 2020
Source: Dispatches uncovers serious failings at one of UK’s largest COVID-Testing Labs | Channel 4
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