If the Concentrix tax credits saga tells us anything, it is that a Conservative Government will only act against wrong decisions by outsourced companies if the facts leak out to the public.
That is why there will be no inquiry into the firm’s failings – having admitted that a private firm working for the government has created undue poverty by its own incompetence, the Tories will want to limit the damage.
Worse still is that the Concentrix contract will run for another eight months, providing plenty of opportunity for further undue interference in the finances of hard-working citizens.
As Labour’s shadow Treasury minister Rebecca Long-Bailey said: “Distressed and anxious constituents, often hard-working individuals… have had their tax credits cut unfairly, pushing them, in many cases, into extreme hardship.
“Now whilst we welcome that HMRC has finally taken action in announcing that the Concentrix contract will not be renewed, it is most regrettable that the government has only done this when events have been dramatically exposed by the media.”
You know what would kill all this incompetence stone dead? A genuine living wage.
The Treasury is refusing to hold an inquiry into the failings of the outsourcing firm Concentrix, despite complaints from both Tory and Labour MPs about the number of people wrongly deprived of tax credits.
Jane Ellison, the financial secretary to the Treasury, confirmed that HM Revenue and Customs had decided not to renew Concentrix’s contract because some of its work had been unacceptable in recent weeks.
In a Commons debate, she was confronted by MPs with dozens of examples of cases in which people had been treated wrongly.
MPs from all parties shared stories of constituents who had been forced into debt and their children refused free school dinners after having their tax credits wrongly stopped.
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