According to glynismillward189: HMRC is encouraging taxpayers to tweet their tax inquiries because its telephone services cannot cope with calls!
If taxpayers have a twitter account and can fit their query into 140 characters they can try tweeting the query to HMRC at @HMRCcustomers. HMRC says don’t include anything personal.
The reason telephone services cannot cope with calls is because HMRC are cutting staff to the bone and have got rid of ALL of their walk in enquiry centres.
The knock on effect of that is that there are insufficient staff to deal with telephone queries. It’s hardly rocket science is it?
Glynis has more to say about this – along with a long-drawn-out scream – on her own site.
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