Complained about the DWP? Don’t hold your breath waiting for an investigation

The state of this.

Remember when This Site told you complaints to the DWP about the company the Tory government hired to assess claimants’ eligibility for certain benefits had multiplied nearly 15 times since 2013?

Well, it turns out that if you complain to the Independent Case Examiner (ICE) about the DWP or any organisation working for it, you’ll be waiting more than a year.

In response to a parliamentary question last week, the Tory government admitted:

“In the first six months of 2019 (January to June 2019) it took the Independent Case Examiner’s Office an average of: 59 weeks to commence an investigation (from the point at which the complaint was accepted for examination); and 23 weeks to complete an investigation (from the point at which it was allocated to an investigation case manager).”

So you’ll be waiting a year and a half for compensation that totals a maximum of £200.

Did you ever get the impression that somebody wants you to think it isn’t worth bothering?

Source: Claimants wait over a year for ICE to even begin investigations into DWP

Have YOU donated to my crowdfunding appeal, raising funds to fight false libel claims by TV celebrities who should know better? These court cases cost a lot of money so every penny will help ensure that wealth doesn’t beat justice.

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2 thoughts on “Complained about the DWP? Don’t hold your breath waiting for an investigation

  1. trev

    That’s an unacceptable state of affairs. First of all there shouldn’t need to be so many complaints about the DWP to begin with if it wasn’t so dysfunctional, and why does nothing function properly in this country under Tory rule?

  2. Ann

    Im disabled ..depending on DWP payments as you would an employer wage …but im totally dependant …im getting less on pip then dla ..ok ive adjusted…but now im being stripped of money £90from esa £95 FROM PIP ..and nobody knows why …apparently its a debt management ..part of dwp…i am really up against it now short in my money to pay carer and bills …and since november still dont know why this money taken …

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