They’re already being threatened with huge fines for their failures, so will water companies pay high compensation for poor service?
The minimum payment for most failings would double to £40, but the government is also proposing that customers may be able to claim back at least a quarter of their annual water and sewerage bill for poor service – the definition of which will expand to include failing to carry out meter readings or installations as promised.
Also added to the list will be so-called boil notices, when people are told they must boil water before drinking it or cooking with it – meaning outages in Brixham and Bramley earlier this year would have automatically led to compensation for all customers, where there was no entitlement previously.
And payments for certain highly disruptive incidents, such as failing to provide notice of supply interruptions and missing arranged appointments with customers, will also be doubled.
Buy Cruel Britannia in print here. Buy the Cruel Britannia ebook here. Or just click on the image!
Above the £40 minimum payment, the government is proposing up to £250 for low pressure, and as much as £2,000 for internal flooding from sewers.
You can read the full list of standards companies are expected to meet in the Guaranteed Standards Scheme which sets a baseline for customer service in the water sector – or just copy the link for use if you need it.
They include providing timely restoration of water supply following an interruption, responding to written complaints and managing the risk of sewer flooding.
This will the first time the amounts offered in reimbursement to customers have changed since 2000 – 24 years ago.
Shouldn’t they be automatically upticked in line with inflation?
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Will water companies pay high compensation for poor service?
They’re already being threatened with huge fines for their failures, so will water companies pay high compensation for poor service?
The minimum payment for most failings would double to £40, but the government is also proposing that customers may be able to claim back at least a quarter of their annual water and sewerage bill for poor service – the definition of which will expand to include failing to carry out meter readings or installations as promised.
Also added to the list will be so-called boil notices, when people are told they must boil water before drinking it or cooking with it – meaning outages in Brixham and Bramley earlier this year would have automatically led to compensation for all customers, where there was no entitlement previously.
And payments for certain highly disruptive incidents, such as failing to provide notice of supply interruptions and missing arranged appointments with customers, will also be doubled.
Buy Cruel Britannia in print here. Buy the Cruel Britannia ebook here. Or just click on the image!
Above the £40 minimum payment, the government is proposing up to £250 for low pressure, and as much as £2,000 for internal flooding from sewers.
You can read the full list of standards companies are expected to meet in the Guaranteed Standards Scheme which sets a baseline for customer service in the water sector – or just copy the link for use if you need it.
They include providing timely restoration of water supply following an interruption, responding to written complaints and managing the risk of sewer flooding.
This will the first time the amounts offered in reimbursement to customers have changed since 2000 – 24 years ago.
Shouldn’t they be automatically upticked in line with inflation?
Vox Political needs your help!
If you want to support this site
(but don’t want to give your money to advertisers)
you can make a one-off donation here:
Be among the first to know what’s going on! Here are the ways to manage it:
1) Register with us by clicking on ‘Subscribe’ (bottom right of the home page). You can then receive notifications of every new article that is posted here.
2) Follow VP on Twitter @VoxPolitical
3) Like the Facebook page at https://www.facebook.com/VoxPolitical/
Join the Vox Political Facebook page.
4) You could even make Vox Political your homepage at http://voxpoliticalonline.com
5) Join the uPopulus group at https://upopulus.com/groups/vox-political/
6) Join the MeWe page at https://mewe.com/p-front/voxpolitical
7) Feel free to comment!
And do share with your family and friends – so they don’t miss out!
If you have appreciated this article, don’t forget to share it using the buttons at the bottom of this page. Politics is about everybody – so let’s try to get everybody involved!
Buy Vox Political books so we can continue
fighting for the facts.
Cruel Britannia is available
in either print or eBook format here:
The Livingstone Presumption is available
in either print or eBook format here:
Health Warning: Government! is now available
in either print or eBook format here:
The first collection, Strong Words and Hard Times,
is still available in either print or eBook format here:
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