Wow. 16,000 complaints among 243,000,000 treatments in a year – that’s a 0.006 per cent complaint rate. Well done, NHS! You’re doing a great job in really difficult times, with a government that HATES you (and let’s all remember that, next time Cameron spews the exact opposite) and private companies that want to carve you up and eat you for breakfast.
Let’s all just try telling our NHS doctors and nurses how much we value and appreciate the care they provide us, supported by our taxes.