Vox Political discussed the appointment of Maximus as the provider of the new ‘Health and Work Service’ – Lord Freud’s latest scheme to stop people claiming ESA by forcing them back to work before they’ve had a chance – in July.
In brief, the company masquerading as ‘Health Management Ltd’ is a front for MAXIMUS, an American company that is already a Work Programme provider here in the UK, meaning there is a clear conflict of interest as described in the previous article. Also, the scheme represents the expansion into the workplace of the bastardised biopsychosocial model of sickness assessment used by the DWP, which we already know is useless.
Now David Hencke has stepped into the fray to tell us what Maximus’ own employees think of the company that will be rolling out its ‘service’ in “Wales, the Midlands and the North before it hits the more affluent South” in the early stages of its 63-month contract.
“If you feared it was going to be a cheapskate alternative to your GP – aimed at using low paid, untrained, overworked people in call centres while maximising its profits for overpaid bosses you are right,” wrote Mr Hencke. “The customer or claimant seems the least of their concerns.”
He quotes several examples, including the following, which is particularly ironic considering the circumstances: “‘At MAXIMUS there is little to no room for advancement or growth. …This company makes unreasonable demands for staff to complete work and unreasonable deadlines. This company does not support personal time off due to family/personal issues.’ (so they won’t sympathise with you if you are sick)”
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