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Is this conscious cruelty or accidental agony? And which is worse?

It seems the Department for Work and Pensions decided that Cezar Zanin, of Bristol, had not provided enough information about a childcare provider – so it cut off his Universal Credit without warning.

He was left unable to feed his daughter Laura, and was forced to borrow money from friends.

(Lucky man. If you want to know what happens to people in this situation who don’t have generous friends, it’s obvious: they die.)

Here’s the real issue, though: Mr Zanin wasn’t sanctioned. He wasn’t given any reason for it. The payments simply stopped.

And it took him a while to realise his payments had ended, meaning increased financial difficulty.

One has to ask what these DWP employees were thinking. Mr Zanin works part-time for the NHS, so he’s doing his bit to improve his situation – but he and his daughter are in temporary accommodation. There’s a clear need.

The DWP itself said payments were suspended because Mr Zanin submitted two childcare receipts for the same month and the department had to check that the payments were genuine.

Why couldn’t anybody tell him that?

So we come back to the question at the top:

Is this conscious cruelty or accidental agony? And which is worse?

Source: Dad left unable to feed his daughter after DWP freezes his Universal Credit payments – Mirror Online

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