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This is going well, isn’t it?

Let me put it another way: it isn’t.

There are serious IT problems which mean contact tracers can’t use the dedicated “test and trace” website.

There isn’t enough work yet, meaning contact tracers are being paid for nothing – although they are being made to wait for it; payments have been unreasonably delayed or were for the wrong amount.

And they don’t even have dedicated team leaders to help them sort out these problems.

NHS workers in the scheme reported being unable to log into the new website, with staff saying they received a message saying a “critical incident” has been reported.

[Also:] “They’ve recruited all these people and there’s not enough work… launching this early was purely to try and dominate the news.

The tracer said she can see there are hundreds of contact tracer shifts available, commenting that, given there are no cases assigned to her, “I could book every day if I was that inclined and get money for sitting painting my nails!”

Another issue that contact tracers have told Sky News about is delayed pay.

One area of progress is that she now has been provided a number to talk to the team leaders but still has not been assigned a specific one for her.

Source: Coronavirus: Test and trace programme ‘hit by more problems’ on day two | UK News | Sky News

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